Effective September 29, 2026
These Terms & Conditions explain purchasing from Starmarked Creations through this website. Please review the product or service description and our Refund Policy before placing an order.
Who you are buying from
Starmarked Creations is a local, human-run business based in Highland, California, with private appointments in Redlands and mobile events throughout the Inland Empire. Contact our team with questions before ordering.
Your order and selected options
Please provide accurate contact, billing, and shipping information and review all selected options before paying. For jewelry supplies, this includes the metal, gauge, diameter, and quantity. Your order confirmation records the items and options purchased.
Products marked “Request a quote” are inquiries until we agree on the design, price, and next steps. A request for a quote does not place an order or reserve a service date.
If an item is unavailable or a material listing error affects your order, we will contact you to resolve it. We will not substitute a different item or charge an increased price without your agreement. If we cannot fulfill the agreed order, we will refund the payment for the unfulfilled purchase.
Prices and payment
Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes, shipping charges, and selected options are shown before you submit payment. Payment is processed through the methods offered at checkout. A declined or incomplete payment does not complete a purchase.
We may update prices for future purchases. Changes to these terms or prices do not retroactively change an order already placed.
Photos, materials, and custom work
Read the written description for the materials, dimensions, included items, and available options. Photos may show a particular size or arrangement; your order is for the options you select. Images identified as illustrated show design concepts rather than photographs of that exact finished piece.
For custom or personalized work, we confirm the design, price, and relevant production details before proceeding. Natural materials and handmade work can have individual characteristics; this does not excuse a product that fails to match its agreed description. Follow the instructions we provide before sending personal inclusions for a keepsake.
Shipping and pickup
Available shipping or pickup options and their charges are shown at checkout. Please use an accurate delivery address and contact us promptly if it needs correction. Processing and delivery information for your order is provided in the listing, checkout, or your order communication.
If we cannot ship within the promised time, we will notify you and provide the required opportunity to agree to a delay or cancel for a refund. If your order is missing, damaged in transit, or incorrectly delivered, contact us so we can review the issue with you and the carrier. Applicable consumer rights remain in place.
Returns, cancellations, and refunds
Our Refund Policy forms part of these terms. Standard shop products are final sale for change of mind. Custom orders may be canceled for a full refund before production begins; afterward, they are final sale for change of mind. Defective, damaged, or incorrect items and rights required by law are handled separately.
Training, coaching, and appointments
For prepaid training and coaching, pay online and then contact us with your order number and preferred dates. An appointment is confirmed separately; payment alone does not reserve a particular time.
You may cancel prepaid training or coaching for a full refund before a date is agreed or with at least 72 hours’ notice before the agreed start time. With less than 72 hours’ notice, no change-of-mind cash refund is available, but one reschedule may be arranged, subject to availability. See the Refund Policy for details.
Training content and included materials are those described in the purchased session. Starmarked’s independent training does not promise professional certification, a particular income, business results, or equipment not included in the listing.
The separate Redlands jewelry reservation follows the appointment policy. Events and other quoted services follow booking-specific terms provided before you commit or pay.
Care, warranty, and safe use
Follow the care and use instructions for your particular jewelry or supplies. Our Care & Warranty page explains the 90-Day Fit & Style Promise, original-weld and component coverage, repairs, and removal. Those benefits remain separate from cash-refund rules.
Nothing in these terms waives rights or remedies that applicable law does not allow us to waive.
Questions and resolving a problem
If something is wrong, please contact us with your order number and a description of the issue so we can help. Contacting us does not restrict your right to use a payment-provider dispute process, contact a consumer agency, or exercise another legal remedy.
Call (909) 413-5002 for our AI scheduling assistant, available 24/7, or use the Contact page to request a reply from our local team. Human replies are provided when available.