Effective September 29, 2026
We want you to know what to expect before you order. This policy explains online shop purchases, custom work, and prepaid training or coaching from Starmarked Creations. Separate existing jewelry benefits and reservation details are also described below.
Standard shop products
We do not accept change-of-mind returns for standard shop products, including jump-ring packs, links, bookmarks, and care kits. Please check the selected metal, gauge, diameter, quantity, and product description before paying. Ask us if you need help choosing.
If you notice an order mistake, contact us promptly. We will let you know whether a change is still possible before fulfillment; changes cannot be guaranteed once processing has begun. Damaged, defective, or incorrect products are handled separately below.
Custom and personalized orders
You may cancel a custom order for a full refund before we begin the agreed production work. This includes personalized keepsakes and custom-cut jewelry. Once production begins, the order is final sale for change of mind.
We confirm the design, price, and relevant production details before proceeding. Production means work has begun on your agreed custom piece, such as cutting your selected chain or creating your personalized keepsake. This restriction does not limit remedies for defective or incorrect work or other rights provided by law.
Damaged, defective, or incorrect items
If something arrives damaged, appears defective, or does not match your order, contact our team promptly. Include your order number or proof of purchase, a description of the issue, and photos if available. Keep the item and packaging while we review it.
We will work with you on an appropriate remedy, such as repair, replacement, or refund, according to the circumstances and your applicable rights. Where the problem is our responsibility, we will arrange or cover reasonable authorized return shipping. Please contact us for return instructions rather than sending an item to an unconfirmed address.
Permanent jewelry: your existing coverage still applies
Our Care & Warranty policy remains available. It includes the 90-Day Fit & Style Promise for eligible standard welded permanent jewelry, the one-year original-weld guarantee, and 30-day coverage for confirmed component manufacturing defects.
The 90-Day Fit & Style Promise provides eligible fit corrections and one qualifying chain exchange; it is not a cash-refund policy. The full eligibility rules, original-piece requirements, and separate damage and removal provisions are explained on that page. These stated benefits do not limit rights that apply under law.
Prepaid training and coaching
- Before a session date is agreed: you may cancel for a full refund.
- At least 72 hours before the agreed start time: you may cancel for a full refund.
- Less than 72 hours before the agreed start time: no change-of-mind cash refund is available, but you may arrange one reschedule, subject to availability.
These rules apply to prepaid private beginner training, in-person skills coaching, and Zoom coaching. Paying online does not itself confirm a session date. Contact us with your order number to arrange the appointment. If you miss a session, contact us to discuss your situation.
If we cannot provide the session, we will offer another date or refund the payment for the unprovided service. Refunds for other service problems will be handled according to the circumstances and applicable law.
Jewelry reservations and event bookings
The separate $25 Redlands jewelry-appointment reservation is credited toward your jewelry purchase. Under the existing appointment policy, rescheduling is free with at least 72 hours’ notice; within 72 hours, the reservation payment is retained. See Redlands appointment details and contact us with any other reservation questions.
Private events and other quoted services may have booking-specific cancellation terms. Any such terms must be supplied before you pay or commit; a later proposal does not remove a refund right already agreed to or required by law.
Refund method and processing
Approved refunds are issued to the original payment method where possible. We will confirm the amount and process the refund promptly, within any applicable legal deadline. Your bank or payment provider controls when the credit appears on your account. Where a full refund is due under this policy or law, we do not reduce it by payment-processing fees.
If we cannot ship within the promised time, we will provide the required notice and applicable choice to accept a delay or cancel for a refund. A final-sale statement does not override those rights.
Ask us for help
Use our Contact page to reach the local Starmarked team. You can also call (909) 413-5002; our AI scheduling assistant answers first. Request human follow-up through the Contact page if you prefer.
Read our Terms & Conditions for additional ordering details. Nothing in this policy excludes, limits, or replaces consumer rights that cannot lawfully be excluded.